Delete your storr account

This page is for sellers with a storr account (the storr seller app). Customers who bought through a storr link have no account; see For customers below.

In plain words

You can delete your account in the app, or by email if you cannot use the app.
We confirm it is you with a code sent by SMS before we do anything.
Your account is locked straight away. After a 30-day grace period your personal details are removed.
We keep order and payment records (without your name or phone number) because the law requires us to.

Delete in the app

Open storr and go to Settings → Delete account.
Read what will happen, and confirm.
Enter the code we send by SMS to your sign-in phone number.
We check whether anything blocks deletion (see below). If not, your account is locked immediately.

Delete without the app

If you no longer have the app or cannot sign in, email hello@storr.cc and send your store name and the phone number you sign in with. storr accounts are phone-only, so we will send a verification code by SMS to that number and only act once you give it back to us. We reply within 1 business day.

What happens, and when

Step	When	What happens
Request and SMS check	Day 0	You ask to delete and confirm it is you with a code sent by SMS.
Checks	Day 0	We make sure there are no open orders or recent orders still inside the refund window (see below).
Lock	Immediately	You are signed out and cannot sell. Your checkout links stop taking new orders.
Grace period	30 days	Your data is kept, locked, in case of a dispute, a late refund request or a mistake.
Anonymisation	After 30 days	Your personal details are removed or made unreadable (see the next list).

What is deleted

Your phone number, name and business name.
Your store details and social media handles.
Your products, prices, stock and product photos.
Your push-notification settings and device token.
The link between your sign-in and your storr data. Payout account numbers are never stored by us in the first place.

What we keep, and why

Order and payment records (amounts, dates, Paystack references, and the customer's phone number and delivery address): kept for 7 years for accounting, tax, refunds and disputes. They are pseudonymised: they no longer show your name, phone number or store name. This period is our current plan and may change once confirmed under Ghanaian tax rules.
Fraud-prevention record, only for accounts we suspended for fraud: a one-way scrambled code (a hash) of your phone number and payout account, which cannot be turned back into the number, kept as long as needed to stop the same person re-registering. We do not keep this for ordinary accounts.
Our correspondence with you about the deletion request, up to 2 years.

You can sign up again later with the same phone number as a new account, unless it was suspended for fraud. A new account does not get your old data back.

When we may refuse or delay deletion

You have open orders, meaning paid orders not yet delivered. Deliver or cancel and refund them first.
You have orders inside the 7-day refund window after delivery, so customers can still ask for a refund. Try again when the window ends.
We are investigating a dispute, suspected fraud, or a legal request involving your account.

If we cannot delete yet, we tell you why and what to do. Records the law requires us to keep are kept even after deletion.

For customers (buyers)

Customers do not have a storr account. To ask for a copy, correction or deletion of the data tied to an order, email hello@storr.cc with your Paystack reference or order number and the phone number you paid with. Order and payment records may have to be kept (see above). The seller you bought from also holds the delivery details you gave them, so you may need to ask them too.

More detail in our Privacy Policy and Terms. Questions? hello@storr.cc