Frequently asked questions
Everything sellers and customers ask us most. Can't find it? Write to hello@storr.cc.
For sellers
What is storr?
storr gives each product you sell a simple checkout link. You share that link on WhatsApp Status, Instagram, TikTok or Snapchat the way you already post. Your customer opens it, pays with mobile money, and you see the order in the storr app and track it until it is delivered.
How much does storr cost?
There is no monthly fee and no setup fee. storr takes a flat 5% of each completed sale, and nothing if you do not sell. For example, if a customer pays GH₵100, GH₵95 goes to you. The payment processing charge is covered by storr out of that 5%, so you do not pay it on top.
How and when do I get paid?
Add your mobile money number or bank account once, in the app. After each sale, Paystack, our payment partner, sends your earnings directly to that account, usually the next business day. A sale on Friday arrives on Monday, and public holidays add a day. storr never holds your money.
Do I have to change how I sell?
No. Keep posting where your customers already see you. The only change is that the post carries a storr link instead of "DM me to order".
What happens when a product sells out?
Update the stock once in the app. The same link then shows the product as unavailable everywhere you shared it, so you do not have to repost or answer "is this still available?" again.
Does storr connect to my WhatsApp account?
No. storr never connects to your WhatsApp, never sends messages for you and never uses unofficial WhatsApp tools. Using those can get your number banned, so we do not do it. You share your links yourself.
Where does storr work, and which currency?
storr is built for sellers in Ghana and prices are in Ghana cedis (GH₵). We plan to add more countries later.
What do I need to start?
A smartphone, your phone number to sign in, and a mobile money number or bank account to receive payments. storr is in early access, so write to hello@storr.cc and we will get you set up.
What does "early access" mean?
The storr app and checkout are built, and we are starting with a small beta group of sellers in Ghana. We set each one up personally and use their feedback to decide what to improve next. Some things may change during the beta.
Who runs storr?
storr is a small, early-stage business. It is not yet a registered company; the person legally responsible for it is named in our Legal notice.
For customers who bought through a storr link
Do I need an app or an account?
No. You open the link in your browser, enter your phone number and delivery details and pay. It is made to load quickly on a weak connection.
How do I pay?
With mobile money. You approve the payment on your phone with your usual PIN. Payment is handled by Paystack. storr never sees or stores your PIN or card details.
Who do I contact about my order?
The seller you bought from is responsible for the item and delivery. Your receipt, which you can download from the confirmation page after paying, shows the seller's store name and phone number. If you cannot reach them, write to hello@storr.cc and we will help.
What if my item never arrives or is wrong?
Contact the seller first. If you cannot sort it out together, contact us and we will help both sides look at the same order details. Please read our Refunds & Delivery policy for how this works.
Can I get a receipt?
Yes. After payment, your confirmation page has a Download receipt button. It shows the amount, the Paystack reference, the seller and the item.
How do I check my order status later?
Your confirmation page is the only place to check — storr does not have a customer app and does not send update messages. Save the link (copy it, send it to yourself on WhatsApp or by email, or bookmark the page) when you first see it, and reopen it anytime to see the latest status. There is a refresh button if nothing seems to have moved.
What do the order status steps mean?
After payment is confirmed, an order moves through: Processing, Packed, Ready for pickup, Out for delivery, then Delivered. Once the seller marks it Delivered, your confirmation page shows an "I received this" button — tap it once the item is actually in your hands, which lets the seller know and unlocks a quick star rating.
Privacy and safety
What data does storr collect?
Only what is needed to run orders: for sellers, a phone number, store and product details; for customers, a phone number and delivery address. See the Privacy Policy for the full list.
How do I delete my seller account?
In the app go to Settings, then Delete account, or follow the steps on our delete account page. We confirm it is you by SMS, lock the account straight away and remove your personal details after 30 days.
Does this website use cookies or tracking?
No. This website sets no cookies, has no analytics or advertising trackers, and loads no third-party scripts or fonts, so there is no cookie banner to click away.