Terms of Service

1. Who we are, and these terms

storr is operated by Christian Adumatta Gyampomah, an individual trading as storr ("storr", "we", "us"). storr is not a registered company or other separate legal entity. These Terms apply to sellers who use the storr app and services, and to people who buy through a storr checkout link. By creating a seller account, or by paying through a storr checkout page, you agree to them. If you do not agree, please do not use storr.

In these Terms, sellers are the people and businesses who use the storr app to sell; they are storr's customers. Customers are the people who buy from a seller through a storr checkout link. Sections 3 to 6 and 9 apply to sellers, section 7 applies to customers, and the rest apply to both. Within a section, "you" means the person that section is addressed to.

2. The service

storr lets a seller create a checkout link for each product, collect payment from customers by mobile money through our payment processor Paystack, and track orders. storr is a technology platform. The contract of sale for any item is between the seller and the customer. We are not a party to it, we do not own, inspect or deliver the items, and we do not guarantee any seller or customer.

storr is in early access. Features may change, and some may be unavailable at times.

3. Seller accounts

• You must be at least 18 and able to enter a binding contract, and sell in or from a country where storr is available.
• You sign in with your phone number. Keep access to it secure; you are responsible for activity under your account.
• Information you give us (including payout details) must be accurate. Your payout account must be in your own name or that of your business.
• Payments require your payout account to pass Paystack's verification. Paystack may ask for further information and may refuse or restrict an account under its own terms. We are not responsible for Paystack's decisions.

4. Fees and payouts (sellers)

• storr charges a platform fee of 5% of the sale price of each completed (paid) order. There is no subscription, listing or setup fee. We will give notice before changing the fee (see section 13), and a change never applies to an order already paid.
• The payment processing charge is covered by storr and is not deducted from your share.
• When a customer pays, Paystack splits the payment: your share is settled to your linked account, and our fee goes to storr. Settlement timing is set by Paystack and your bank or mobile money network, not by us.
• If an order is refunded, the refund is for the seller's account. We may deduct the amount from your later payouts or ask you to repay it. Payout timing may change as storr grows; we will give notice (section 13).
• You are responsible for any taxes on your sales.

5. Seller responsibilities

• Describe items accurately, with real photos, prices and stock. Keep availability up to date.
• Deliver paid orders in a reasonable time, as described on your listing. Update the order status in the app as it moves from packing to delivered.
• Handle questions, returns and refunds for your sales promptly and fairly, and in line with consumer law that applies to you.
• Use customers' phone numbers and delivery addresses only to complete and support that order. Do not add them to marketing lists or share them.

6. Prohibited items and conduct (sellers)

You may not use storr to sell or facilitate: illegal goods or services; counterfeit goods; weapons or explosives; illegal drugs or controlled substances; stolen goods; adult sexual content; items that infringe someone's rights; anything that Paystack's own terms prohibit. You may not defraud customers, test or move funds that are not from genuine sales, abuse or overload the service, or try to access other users' data.

We may remove a listing, withhold a payout where we have reasonable grounds for suspecting fraud or a breach of these Terms, or suspend an account, and we may report suspected crime to the authorities.

7. Buying through a storr link (customers)

• The price shown on the checkout page is the price you pay through storr. storr does not charge delivery; any delivery cost is agreed directly with the seller, so agree it before you pay.
• You pay through Paystack's secure payment screen. storr never sees or stores your MoMo PIN or card details.
• You are buying from the seller, not from storr. See section 8 and our Refunds & Delivery policy if something goes wrong.
• Give a correct phone number and delivery address. Orders delivered to the address you gave are treated as delivered.

8. Disputes, refunds and chargebacks

The seller is the customer's first point of contact and is responsible for resolving problems with an order, including refunds. If the customer and seller cannot resolve it, either may ask us to step in at hello@storr.cc. We will provide a standard summary of the order (payment reference, status and timestamps) to help both sides understand what happened, and where both sides agree that a refund is due, we will help arrange it through Paystack. We do not act as a judge: where the parties do not agree, the matter remains between customer and seller, and each keeps their legal rights. Because payments are settled directly to sellers, a refund may need to be funded by the seller. Details are in the Refunds & Delivery policy.

9. Content and licence (sellers)

You keep ownership of the photos, names and descriptions you upload. You give storr a non-exclusive, worldwide licence to host and display them in order to run the service, including on your checkout pages and in link previews. You promise you have the right to use what you upload. The storr name, logo, app and website belong to us.

10. Availability

We work to keep storr running, but we do not promise it will be uninterrupted or error-free. Payments also depend on Paystack and mobile money networks, which we do not control.

11. Liability

Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Subject to that, and to the extent the law allows: (a) storr is not liable for the quality, safety, legality or delivery of items sold by sellers, or for the acts or omissions of sellers or customers; (b) storr is not liable for indirect or consequential loss, or loss of profit, opportunity or data; and (c) our total liability to a seller for any claim relating to the service is limited to the platform fees that seller paid to storr in the 12 months before the claim arose, and our total liability to a customer is limited to the amount that customer paid for the order concerned.

12. Suspension and ending

A seller may stop using storr at any time and ask us to delete their account, in the app or as described on this page (see also the Privacy Policy). We may refuse or delay deletion while orders are open or still inside the refund window, or while a dispute or suspected fraud is being looked into. After deletion we keep records the law requires us to keep, such as order and payment records. We may suspend or close an account for breach of these Terms, suspected fraud, legal requirements, or if Paystack stops serving it. Orders already paid remain subject to these Terms, and we may keep records we are required to keep by law. Sections that by their nature should continue (fees owed, disputes, liability) continue after the account ends. Old checkout links of deleted products stop working.

13. Changes

We may update these Terms. If we set up a company to run storr, we may transfer these Terms and sellers' accounts to that company; we will tell sellers before we do, and nobody's rights under these Terms will be reduced by the transfer. For changes that matter (fees, payouts, your rights) we will notify sellers in the app or by message at least 14 days before they apply, and update the date at the top of this page. A seller who keeps using storr after that accepts the update, and can close their account before it applies if they do not agree. A customer's purchase is governed by the Terms in force when they paid.

14. Governing law

These Terms are governed by the laws of Ghana, and the courts of Ghana have jurisdiction over any dispute. Consumers keep any mandatory rights they have under the law of the country where they live.

15. Contact

Christian Adumatta Gyampomah, trading as storr. Operator details are in our Legal notice. Email hello@storr.cc.